The King of All Workflow
Meet @wareFLO – Chuck Webster, MD… and MSIE, MSIS and workflow evangelist. Sometimes called the “King of all Workflow in Healthcare” (mostly by himself) Chuck is the undisputed champion of workflow process. He has worked with healthcare systems to study, design and implement process improvement through workflow development. Chuck is also a workflow technology expert and helps his clients use business process management software to capture and analyze workflow.
I admit it – I’m a marketing and social media evangelist. As such I have encountered Chuck dozens of times in TweetChats, Blab sessions and throughout the social media spectrum. I know that Chuck has an affinity for social media. I was not going to promise the same about workflow. Our interview ended up being really interesting and I learn a lot – painlessly.
I hope you enjoy the podcast. Give a listen to our conversation or drop into our conversation at the time stamps below.
Podcast Time Stamps
00:55 Meet Chuck Webster MD
[02:52] His alphabet soup of degrees
[05:00] How does all that education overlap?
[05:57] He’s a Venn Diagram!
[06:22] He’s an octopus – he said so!
[07:27] Medical training by Disney?
[07:38] C-Suite education – are they onboard?
[09:48] Mind Mapping vs. Workflow
[11:31] How does workflow technology work?
[13:44] Interoperability in workflow process design
[15:34] Example of a workflow process
[16:45] Why would workflow matter to me, the patient?
[20:50] Workflow enabling seniors living at home
[23:50] What would this position be called?
[26:20] Opportunity for physicians to transition their knowledge
[29:09] Should digital innovation come from the medical side of the house?
[30:32] How often should a workflow process be re-evaluated?
[32:32] Are EHR vendors working with clients to improve workflow?
[35:10] Bringing non-healthcare vendors to healthcare
[39:38] Getting published
[40:05] FireTalk – the new Blab?
Social Media Tip: Sarah Bramblette – Spell your medical condition right
[42:55] Social Content Solutions – Ready-to-post content for healthcare
Chuck Webster’s contact information: