Andy DeLao is a man with an important mission, one that we should all share. Known as @CancerGeek in social media, Andy believes that you should challenge the status quo and be the change you want to see. From his day job impacting cancer center design to his new initiative, “My Ideal Patient Experience“, @CancerGeek has a commitment to understanding the patient’s experience and making it better. The global founding team of My Ideal Patient Experience includes two former Get Social Health podcast guests, Dr. Gia Sison and Marie Ennis-O’Conner.
[00:45] Meet Andy DeLao @CancerGeek
[01:50] Building cancer centers
[02:27] Hard to jump between country’s rules?
[03:54] What was your role in building cancer centers?
[06:50] Did you have to educate the architects?
[07:45] Mayo Clinic and the design of patient space
[09:18] Pro or Con “plush Robes”?
[09:33] Worried about icing when the cake is lopsided
[11:30] What’s an example of the patient improvement process?
12:50 Genesis of @CancerGeek
[13:40] What is your role in social media?
15:18 “My Ideal Patient Experience”
[16:15] Founding members of My Ideal Patient Experience
[17:35] Global team
[18:15] When can you actually have a virtual meeting?
[19:12] Former Get Social Health podcast guests
Dr. Gia Sison, Marie Ennis-O’Conner
Time, Trust, Transparency & Transition
[22:21] What’s the social media response?
[23:45] Podcasting! @CancerGeek joins the club
[24:28] Commitment to podcasting
[25:20] “The Patient Scene” – Remove the curtain of OZ
[26:13] Patients & Stories
[27:56] What is a “Ruckus Maker”?
29:09 “It’s Your Turn” Seth Godin
[29:48] You have to be part of the change
[31:06] Where to find @CancerGeek
32:36 Social Media Tip: Alice Ackerman, Carilion Clinic Children’s Hospital,”Don’t be afraid of it.”
33:15 Social Media Training for Healthcare Professionals, Get Social Health Academy