Workflow is Key to Managing Healthcare Process

The King of All Workflow

Meet @wareFLO – Chuck Webster, MD… and MSIE, MSIS and workflow evangelist. Sometimes called the “King of all Workflow in Healthcare” (mostly by himself) Chuck is the undisputed champion of workflow process. He has worked with healthcare systems to study, design and implement process improvement through workflow development. Chuck is also a workflow technology expert and helps his clients use business process management software to capture and analyze workflow.

I admit it – I’m a marketing and social media evangelist. As such I have encountered Chuck dozens of times in TweetChats, Blab sessions and throughout the social media spectrum. I know that Chuck has an affinity for social media. I was not going to promise the same about workflow. Our interview ended up being really interesting and I learn a lot – painlessly.

I hope you enjoy the podcast. Give a listen to our conversation or drop into our conversation at the time stamps below.

Podcast Time Stamps

The King of All Workflow00:00 Introduction
00:55 Meet Chuck Webster MD
01:57 @wareFLO
02:52 His alphabet soup of degrees
05:00 How does all that education overlap?
05:57 He’s a Venn Diagram!
06:22 He’s an octopus – he said so!
07:27 Medical training by Disney?
07:38 C-Suite education – are they onboard?
09:48 Mind Mapping vs. Workflow
11:31 How does workflow technology work?
13:44 Interoperability in workflow process design
15:34 Example of a workflow process
16:45 Why would workflow matter to me, the patient?
20:50 Workflow enabling seniors living at home
23:50 What would this position be called?
26:20 Opportunity for physicians to transition their knowledge
29:09 Should digital innovation come from the medical side of the house?
30:32 How often should a workflow process be re-evaluated?
32:32 Are EHR vendors working with clients to improve workflow?
35:10 Bringing non-healthcare vendors to healthcare
39:38 Getting published
40:05 FireTalk – the new Blab?
Social Media Tip: Sarah Bramblette – Spell your medical condition right
42:55 Social Content Solutions – Ready-to-post content for healthcare

Chuck Webster’s contact information:


Teen Cancer e-Patient Clarissa Schilstra

Cancer Survivor & Founder of teen-cancer.com

Cancer Survivor & Founder of teen-cancer.com

It was a great pleasure speaking with Clarissa Schlistra, a two-time Acute Lymphoblastic Leukemia survivor, college student, e-Patient and founder of teen-cancer.com. When I see the term “two-time…” I want to fill in the blanks with “…Heavyweight Champion of the World!” In Clarissa’s case, it’s an apt moniker because she has not only fought and won a tough battle with cancer, it has made her stronger and dedicated to helping other kids and youth in the same fight. As you will hear in our discussion, there is a unique challenge for teens undergoing treatment for a health issue. They are too old for toys or clowns but facing the challenges of growing up in a situation where there are very few other teens to interact with in person.

Clarissa found a resource while she was ill in Care Pages, a free website that enables patients and their families to connect online to give updates, send and receive messages. She was able to find other patients her age who shared valuable tips on dealing with her situation.

Visit our resources page for more valuable (and free!) resources on social media and digital health

Our Social Media Tip comes from Allison Carter, a freelance writer and content strategist at AllisonBCarter.com. Alison recommends “Engage, Social Media is about creating community.”

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