social media

Social Media Tips for Radiologists

social media for healthcareIt is a pleasure to welcome former Get Social Health podcast guest to the blogger’s seat today. Sara has provided an insightful article on social media tips for Radiologists however they are excellent and apply to any physician. Thanks for contributing Sara!

Working in radiology marketing for three years now, I’ve learned the in’s and out’s of the industry, become well-versed in radiology specific terminology, learned more about Toshiba and Hitachi technology than I can fathom and found out how to use various forms of marketing to attract patients and referring physicians. The biggest lesson I have learned though is how to bring the actual radiologists to the table for marketing success.

A joke in our niche industry is that radiologist physicians chose their specialty because they, in fact, don’t like patients and would rather sit in a dark room all day powering through their work than ever have to see a single patient. It makes sense; being that radiologists are compensated for the number of interpretations they get through, rather than their amount of daily positive patient interactions. As a result, the radiologist is not normally well known for exquisite bedside manner.

That being said, many imaging centers and radiology departments end up marketing their centers the same way. Using crutch-terms like “24-hour turnaround time” and “ACR accredited” plastered all over their advertisements and signs, doing nothing to stand out against their competition. By finding unique ways to actually market your radiologist, you can take the road less traveled in radiology.

So what can you do to market a physician that rarely interacts with patients and referring physicians?

  • Build an online persona for your physician through LinkedIn and Twitter
    • Share posts and become a thought-leader in radiology by posting valuable content, studies and blog articles. As a marketing pro, you can help extend the radiologist’s reach through these two social mediums.
  • Patient-focused ghostwriting.
    • Write original content for patients from the perspective of your radiologist, advising them on the differences between procedures, how to prepare and how to understand diagnoses.
  • Brand journalism for your radiologist.
    • Take the ghostwriting a step further and reach out to local media and industry publications to explore whether they need an expert in radiology to consult on medical news and healthcare changes.
  • Video interviews and how-to’s
    • If you’re lucky enough to have a radiologist that wants to get involved with your efforts and feels comfortable being filmed, you can package short videos of the doctor explaining their services. Video content is great for SEO and is much more manageable for patient education than long white papers and jargon-riddled blog posts.

To discuss some ways to transform your practice’s marketing, shoot me an email. I’d love to share my ideas! To reach me via email use: [email protected] or give me a call at 813-284-2002.

 

 

A Challenge to Cancer… and Healthcare from Stupid Cancer

Challenges. Facing them, beating them, issuing them. Matthew Zachary of Stupid Cancer does not take life as it comes. After facing life-threatening pediatric brain cancer at age 21 in 1995, Matthew found that a lack of resources made his cancer battle hard and lonely. He beat a six-month survival prediction to continue his college career, regain the ability to play piano and committed to making the battle against cancer for teens “suck a little less.”

Matthew founded Stupid Cancer in 2007 as a non-profit organization to empower those affected by young adult cancer through innovative and award-winning programs and services. They are the nation’s largest support community for the under-served population and serve as a bullhorn for the young adult cancer movement.

Matthew ZacharyLaunching in September 2014 in a beta, Stupid Cancer has developed an app that will connect teens with other teens anonymously. To hear more about the launch of Instapeer, tun in to the episode.

Follow the conversation with the time stamp of the episode below:

00:00 Intro
00:30 Advertisement: EHR2.0 HIPAA and Security Compliance
01:25 Meet Matthew Zachary
02:18 Fard Johnmar & the ePatient
03:28 Angry patients
05:00 Teens in the healthcare system
06:38 Nothing’s connected
07:38 80% of teens with cancer are treated in a rural setting
08:16 Chemo is chemo
08:32 How can teens connect with each other
10:35 Online forums are intimidating
11:07 What would a teen use to connect with other teens
Instapeer11:30 Instapeer – Free mobile app to connect teens and young adults to each other
12:00 Build for the teen, not their dad
14:15 We “make it suck a little less”
14:45 Beta launch requirements
15:55 Matthew’s cancer journey & launch of Stupid Cancer
18:47 Closing the gap
19:35 “Nothing had changed in the survival rate for teens in 10 years and that’s not OK’
20:15 Depression and teens with cancer
22:00 Living with, through and beyond cancer
23:05 18 years cancer free – not cured
24:00 What is Stupid Cancer
25:33 We deserve to be treated age appropriately
26:20 Where does your content come from
27:55 CancerCon
29:55 How are healthcare professionals and companies dealing with digital health
30:45 Digital health startups are a colossal waste of time
31:54 The digital health world does not know it’s audience
33:00 Challenging the digital health entrepreneurial hierarchy
34:32 Social Media Success Tip from Clarissa Schlistra

Visit our resources page for more valuable (and free!) resources on social media and digital health:

StupidCancer.org

Instapeer.org

CancerCon

Health 2.0

Fard Johnmar & “ePatient 2015 – 15 Surprising Trends Changing Health Care”

Can Radiologists be Social? Sara McFarland of Atlantic Health Solutions

Sara McFarland“So you want to be a Social Media Ninja?” This intriguing question popped up in a social media search and brought me to Sara McFarland, Communications Specialist with Atlantic Health Solutions. Her expertise in social media and especially Twitter has led to speaking engagements at the RBMA (Radiology Business Management Association) and guest blogging for Ragan Communications. Her expertise was developed managing social media for the clients of Atlantic Health Solutions, a full-service agency that specializes in marketing for Radiology and Radiation Oncology.

Our conversation ranged from how radiologists may be the most introverted of physicians and how that impacts their social media efforts to using geo-codes to create very defined Twitter searches.

To follow key points in our discussion, here is a time stamp of the interview:

01:14 “How to be a Social Media Ninja”
02:10 Chris Christenberry owner of Atlantic Health Solutions
03:10 Unique aspects of radiology practice and social media
04:50 Is Facebook right for driving business for radiology practices
05:35 Using Twitter to drive business
07:18 Radiology Business Management Association
09:00 Geo-code location in Twitter to find prospects
11:00 Managing volume of searches in Tweetdeck
13:00 Social media time management
13:37 B2B selling
16:38 Content strategy for Radiology
19:35 Where do you get local content?
22:58 What platforms are you using?
25:58 Help Physicans become thought leaders?
28:26 Are radiologists the introverts of medicine?
30:10 If the target audience is older, is social media viable marketing option?
34:05 How do you capture video for your clients?
35:55 Monitoring for HIPAA and Privacy statements
38:59 Words of encouragement

Visit our resources page for more valuable (and free!) resources on social media and digital health

“So you want to be a Social Media Ninja?” (audio recording)

Sara’s Tip to use geo-location codes to use in Twitter searches:
Term you’re tracking geocode:40.7753201,-73.9558484,50km (radius you want)
(the coordinates can be found on Google maps)

Ragan’s Healthcare Communication News contributions:

Atlantic Health Solutions blog

 

Social Media for Physician Practices – Episode 12

The social media holdouts in healthcare tend to be the small to medium sized physicians practices. In order to share some ideas about how to manage a social media presence, Get Social Health reached out to Proclaim Interactive for their insights. Proclaim Interactive president Spence Hackney and Shelley Heinrichs, Project Manager and Social Media Marketing Strategist were very candid and shared some great ideas in managing a healthcare social media presence.

Spence HackneyHere are some highlights of our conversation:

How do you get the C-Suite on board? 4:00

How do you track ROI? 5:30

Reputation management 6:45

Yelp 9:01

Patient as consumer: 10:00

New practice process: 10:27

Managing social media 12:30

How do you determine platform goals for your clients? 16:30

Shelley HeinrichsDo you do HIPAA/Privacy training? 20:30

Are you monitoring 24/7? 22:00

What do see as the difference between social media for a hospital vs. a physician’s practice? 25:00

What tool do you use to manage clients? 26:30

Reporting analytics 27:37

Social Media Tip from Lauren Dickens of Angel Oak Creative

Visit our resources page for more valuable (and free!) resources on social media and digital health

Proclaim Interactive

Spence Hackney

Shelley Heinrichs

Sprout Social 

Here are a few of Proclaim Interactive’s clients if you want to check out their work:

 

 

Social Media’s Potential for Suicide Prevention

Doc ForemanThe future is now. Sophisticated technology has made things possible that mental health is not ready to tackle. And maybe, in the case of suicide, that’s a good thing.

It is already possible, “today” to monitor social media for messages from people sharing their suicidal thoughts and feelings; to geo-locate those individuals, and then to send rescue to their door, within only minutes of their first suicidal message. IT professionals know this. It’s the mental health community that is just figuring this out. IT professionals are already developing this technology. When they “throw the switch” and begin to use it, mental health needs to be ready to respond effectively.

This is an interesting development for several reasons. First, most mental health professionals avoid even passing familiarity with the use of social media, let alone understanding the culture and nuances of interacting on various mainstream platforms, such as Twitter or Tumblr. Many in my field aren’t familiar with research that suggests that suicidal people may be more honest about their risk on social media (some research suggests people report a suicide at higher rates on social media than in real life).

Right now there is a “street nurse” in Toronto that finds people on Twitter who are suicidal and gets them local resources in real time (@RealTimeCrsisis). But for many in the mental health industry, the thought of doing this is anxiety provoking, and overwhelming. It is our community’s anxiety that is getting in the way of making a meaningful contribution at the intersection of mental health and social media.

Second, the IT industry has no “IRB” or mental health review process, and it’s not going to. People who can develop a code or technology will do it, whether they have thought through the mental health implications of it or not. It is up to the mental health community to become familiar with social media and IT and to initiate relationships with the IT community. This is the only way that we can increase the chance of technology and social media being used thoughtfully and effectively in mental health-related matters.

Can you imagine an IT developer “throwing the switch” on a program that quickly identifies and geolocates suicidal people via social media posts, only to find people in need of help with no idea how to go about helping them? While our mental health community is still debating the utility and security of encrypted email with patients (we’ve had that capability for years, patients want it, and yet few mental health providers use it), IT develops are rapidly expanding the capabilities and possibilities for communication with people who are suicidal. It is past time for our mental health community to begin to engage with IT and social media developers in meaningful ways about public health and safety.

Finally, this is interesting because IT and social media developers now have the tools to initiate social science experiments on a scale that was unimaginable only a few years ago, and they are already doing it. Facebook developers have demonstrated the ability to manipulate your mood. They performed an experiment on over 700,000 users with a speed and scale that is unimaginable to most social science and mental health researchers today.

Quite honestly, our mental health community isn’t sure how to react to this. Should we be impressed? Nervous? Indignant that we weren’t consulted and our safety review methods not used? Ashamed we didn’t anticipate this and prepare? Intrigued at what might be possible, and how to use that for the greatest good?

In the end, I think the only useful reaction is to replace fear with curiosity. Anxiety and avoidance is no substitute for thoughtful caution and curiosity. If our mental health community stands by our tradition of advocacy and compassion, then we have a duty to acknowledge and embrace the possibilities of social media for preventing suicide and improving mental health. Because if we don’t do it, then someone else who doesn’t understand mental health will.

When it comes to suicide prevention and mental health, technology is moving too fast for our field to wait until we are comfortable enough with social media to innovate. Instead, we must innovate until we are comfortable.

Teen Cancer e-Patient Clarissa Schilstra

Cancer Survivor & Founder of teen-cancer.com

Cancer Survivor & Founder of teen-cancer.com

It was a great pleasure speaking with Clarissa Schlistra, a two-time Acute Lymphoblastic Leukemia survivor, college student, e-Patient and founder of teen-cancer.com. When I see the term “two-time…” I want to fill in the blanks with “…Heavyweight Champion of the World!” In Clarissa’s case, it’s an apt moniker because she has not only fought and won a tough battle with cancer, it has made her stronger and dedicated to helping other kids and youth in the same fight. As you will hear in our discussion, there is a unique challenge for teens undergoing treatment for a health issue. They are too old for toys or clowns but facing the challenges of growing up in a situation where there are very few other teens to interact with in person.

Clarissa found a resource while she was ill in Care Pages, a free website that enables patients and their families to connect online to give updates, send and receive messages. She was able to find other patients her age who shared valuable tips on dealing with her situation.

Visit our resources page for more valuable (and free!) resources on social media and digital health

Our Social Media Tip comes from Allison Carter, a freelance writer and content strategist at AllisonBCarter.com. Alison recommends “Engage, Social Media is about creating community.”

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